Privacy Policy

RUVO is a logistics aggregation platform operated from Nigeria. We connect individuals and businesses with courier partners to facilitate international shipments. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform at ruvo.ng.

We collect the following categories of personal information:

We use your personal data to:

• Process and manage your shipment bookings
• Communicate order confirmations, tracking updates, and support
• Process payments securely via Paystack
• Comply with Nigerian customs and legal requirements
• Improve our platform and user experience
• Detect fraud and ensure platform security
• Send service-related notifications (not marketing without consent)

We only share your data with trusted third parties who are necessary to deliver our service:

• Courier partners — to facilitate pickup, transit, and delivery of your package
• Paystack — to securely process your payments
• Nigerian Customs Service — as required by law for international shipments
• Cloud hosting providers — who store our platform data under strict data agreements

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including access controls, SSL encryption, and regular security reviews.

We retain your personal data for as long as your account is active or as required by law. Shipment records are retained for a minimum of 5 years to comply with Nigerian financial and customs regulations.

As a data subject under the Nigeria Data Protection Regulation, you have the following rights:

To exercise any of these rights, email us at privacy@ruvo.ng. We will respond within 14 days.

We use essential cookies to keep you logged in and maintain your session. We also use analytics cookies to understand how users interact with our platform so we can improve it.

You can disable cookies in your browser settings, though this may affect how certain features of the platform work.

RUVO is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact us at privacy@ruvo.ng and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Significant changes will be communicated to registered users by email. Continued use of RUVO after changes are posted means you accept the updated policy.